Terms and Conditions
A customer (buyer), hereby referred to as “I,” agrees to the following sales terms and conditions by making an order with bakerscastle.in:
- I have read and understood the policies at bakerscastle.in.
- I have agreed to pay bakerscastle.in in full amount for my order including shipping, handling and tax if applicable. Otherwise, the items I purchase remain as the property of bakerscastle.in. I am responsible for any legal expense toward collecting debts.
- I agree that I’ll pay for shipping any item(s) back to bakerscastle.in for defective products or refund purposes unless it is a result of bakerscastle.in a mistake that does NOT include errors made by shipping companies.
- Bakers Castle is not responsible for any damage or loss of time, profit, or money as a result of using products purchased from bakerscastle.in website information, and advice by phone, website surfing, or e-mail.
- I will not intentionally cause any damage to bakerscastle.in physically, financially or in reputation.
- Goods once sold will not be taken back unless prior written consent of bakerscastle.in is given.
Dispatch Policy
- Material(s) will be dispatched on the same day on receiving the order.
- The material will be hand-delivered.
- For your own protection do not send cash by courier.
- Please check your Bill totals to ensure that there are no errors.
Cancellations and Refund Policy
- Since all orders are customized as per the customer’s requirement and are perishable in nature, refund on any cancellation is not possible on the same day.
- It is required that 1-day prior notice of cancellation be given for regular cakes and 2-days prior notice be given for Large or Special Cakes. Refund charges of 5% per order shall be applicable.
- Cancellation of Order shall be mailed by the customer at bakerscastle49@gmail.com with the Subject : “ Cancellation Request” and specifying in the mail :
- Order ID
- Reasons for Cancellation
- Baker’s Castle will issue a refund to the same card/account/medium through which you have made the payment incase of cancellation
- All refunds shall be made within the period of 7-10 working days from the date of cancellation.
- It is entirely up to Baker’s Castle’s discretion, to change,cancel, refund or otherwise offer any other option to the customer.
- The customer agrees not to dispute the decision made by and accept Bakers Castle’s decision regarding the cancellation. Products once dispatched cannot be returned. There will not be any refund of money in case of an incorrect recipient’s Shipping Address / Telephone Number.